PetHeads.com® RETURNS AND PRODUCT WARRANTY
RETURNS AND PRODUCT WARRANTY
If your PetHeads® arrives damaged or if the product is defective you can return it within 30 days of the delivery date and we will refund you for the damaged or defective item or replace it at our discretion. In either of the above return instances, if you ordered more than one PetHeads® as part of a packaged deal (2 for $x, buy 1 get 1 free, etc.), you must return the entire order to receive a full refund. We will not accept partial returns on discounted orders. We do not accept returns on gift cards. Gift cards are not redeemable for cash. If you purchased your PetHeads® using both a Gift Card and another form of payment, we will first credit or replace the Gift Card with the amount originally deducted from it and then credit your other form of payment for the balance. For more information regarding our return policy:
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Call our customer service team at 1-888-PETHEAD (1-888-738-4323).
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Have your PetHeads® order number at hand.
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Select the Customer Service option to speak to an agent during our business hours to receive a Return Authorization Number
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All returns must have an authorization number. We will not process your return without one.
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Place your PetHeads® in the package it was shipped in and clearly mark the Return Authorization number on the outside of the package.
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We highly recommend using a traceable shipping service when returning your package to our warehouse.
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Donation amount is non-refundable unless otherwise noted
All Returns are subject to the terms of our Money Back Guarantee.
